Odakyu Hakone

Hakone Tozan Bus

Carry Service

We transport your luggage from the station to your accommodation and back again.

The Hakone Carry Service is recommended for travellers who want to leave their luggage at the station and enjoy luggage-free travel. Just bring your luggage to the Hakone Carry Service Counter at Hakone-Yumoto Station, and we will deliver it to your accommodation. When you check out, we will deliver your luggage from the accommodation back to Hakone-Yumoto Station. You can enjoy sightseeing luggage-free until you take your train home.

Reception / Delivery Time Estimates


12:30・・・Reception deadline
15:00・・・Delivered at the accommodation after this time


10:00・・・・・・・Reception deadline (Please check at each accommodation)
13:30~19:00・・Delivered at Hakone-Yumoto Station

Shipping fee (one way)

Normal size: Total of three sides within 120 cm, up to 20 kg ¥800 (tax included)
Large size: Total of three sides within 150 cm, up to 30 kg ¥1,000 (tax included)
Trunk size: Total of three sides within 200 cm, up to 30 kg ¥1,500 (tax included)
* ¥100 discount if you have a discount ticket such as a Hakone Freepass!

[Eligible discount tickets]
Show your Hakone Freepass, Kyukaido / Line 1 Ticket, Hakone Tozan Train / Cable Car 1 Day Ticket (Tokotoko Ticket), Regular Sightseeing Bus "Marugoto Hakone-go," Odakyu Travel Lodging Coupon, OP Card, etc.

Delivery Area

We deliver to about 260 inns and hotels in Hakone.
We will contact you by telephone regarding recreation facilities, etc.
* This service is limited to accommodation facilities that have a tie-up with our company

Items that cannot be handled

  • Items with a total of three sides (L+W+H) exceeding 2 m or weight exceeding 30 kg
  • Valuable items / Expensive items / Fragile items / Dangerous items / Animals / Items that can easily go bad
  • Multiple pieces of luggage combined into a single cardboard box or a large-sized bag
  • Other items that are difficult to handle


Hakone Carry Service (inside Hakone-Yumoto Station)

* Inside the station, next to the first floor stairs


Hours 8:30~19:00